Rydo – Everywhere you (and your passengers) need to be

Rydo – Everywhere you (and your passengers) need to be

Rydo – Everywhere you (and your passengers) need to be

Rydo was created to do it right. There are lots of apps out there, some have already failed, some are struggling. The difference with Rydo is that we intimately understand the taxi industry. GM Cabs, our major partner has been in the industry for over 20 years and knows how to take care of drivers.

Rydo is an Australian based technology company bringing the best of technology to the professional taxi and hire car industry. Rydo set out to make a difference and to put the power of technology in passengers hands, but deliver the job to the familiar terminal that the driver already has. No need  for another app on the drivers already busy phone!

We are not just another transport app. We bring the best of the taxi industry; the knowledge, the professionalism, the safety, the network, and couple it with cutting edge technology that saves our clients time and money and gives our drivers jobs and security.

Do I need to be a licensed driver?

Yes, you need to make sure you have a current driver authorisation from Roads and Maritimes. We also require that all of our driver’s have had completed a criminal background check before being able to drive with Rydo.

How does Rydo work?

Rydo allows passengers to book a Taxi or Hire car. We charge standard taxi metre rates, however passengers can request a discount in off peak periods or alternatively offer drivers a Fixed price for the journey.

How do I get paid?

In contrast to other companies we offer 3 payments options;

  • Transfer daily to your bank account
  • Daily payments to a driver’s pre-paid Visa card.
  • 24/7 cash payments at over 20 cashing facilities across Australia.

Can I be paid cash?

Yes, we have 20 cashing facilities across Australia with some offering 24/7 service.

Will I make more money?

If you are a professional driver, then joining Rydo will add extra fares to your day!

Will passengers give me reviews?

Passengers can submit a rating out of 5 stars and submit feedback. We are also proud of our new feature where a passenger can add you as a favorite and you get priority over other drivers if their booking is in your area!

What happens if I get a bad review?

We will be in contact with you and hear your side of the story. We will offer driver training and suggestions on what you can do to get better reviews.

How much does it cost me to use Rydo?

Rydo doesn’t charge commission like other companies. Instead we charge a small job fee between $2 and $5 depending on how big the fare is.

What happens if I can’t find my passenger?

We give you the capability to contact passengers through pre-selected messages and an option for the passenger to call you. If you can’t find the passenger you can select Passenger No show and we will reimburse you for your trouble.

What should I do if a passenger leaves something in the car?

Contact our hotline 131 001 and we will be able to assist you in returning the lost property. Alternatively you can drop off the item at our head office located near Sydney Airport and we can organise to return the property back to the passenger.

How can I contact you?

We offer a 24/7 customer call centre 131 001 or you can contact us via email support@rydo.com.au

The way we travel will always be changing and we will remain fluid in our outlook and our service to ensure that both our drivers and our passengers get the best experience possible